Yes& Insights

These last few weeks have taught us something about the customer journey: it’s ever-changing. What we thought was true a month ago has been completely altered, reevaluated, and, really, blown up! What we once couldn’t imagine, we now see as harsh reality. It’s difficult to navigate as the paths meander and end.

The federal government’s response to urgent national needs has long driven industry innovation. From World War II to the Space Program to emergency response during natural disasters, government and industry come together in our most trying times, not for just another business opportunity, but to fill a critical public need.

So, you’ve made the leap and invested in an advisory board—10 former government executives with direct experience in those agencies where you hope to grow your business.

It’s a good assumption that—in the wake of COVID-19—virtual or online events will see a resurgence in popularity.

Yes& welcomes Layla Masri as Vice President of Digital Innovation, and Andrew Teie as Vice President of Brand Strategy and Customer Experience.

It’s a nightmare—the big, mission-critical, expensive meeting you’ve been planning for months is disrupted, and you’re forced to cancel.

If the coronavirus has taught communicators one thing, it’s that crisis contingency planning is vital to any organization.

Alexandria-based marketing agency ranks No. 133 with a two-year revenue growth of 91 percent

Bob Sprague joined a panel on “HR Considerations in Mergers & Acquisitions,” sponsored by Quantive Events, at the Northern Virginia Chamber of Commerce February 12.

Charities and not-for-profits typically draw their Boards from the ranks of long-time volunteers and donors. Board members are rightly valued for their commitment, their financial acumen, their connections, and their ability to raise money. Why would a charity like Easterseals DC MD VA break the mold and elect an advertising agency creative director to its Board?

It was a record-breaking year for AFCEA Bethesda. The 12th Annual Health IT Summit, held January 15-16, 2020 in North Bethesda, Md., exceeded chapter goals for attendance, sponsorship, exhibitors, media coverage, and revenue.

Yours is almost certainly not the only company that does what you do. So how can you create a unique and unequaled experience of what doing business with you looks, sounds, and feels like? There’s one industry that has been perfecting the customer experience for 250 years—hospitality.